Legal Terms for Online Flower Orders | Florist Harmondsworth E-Commerce

Online Flower Delivery Terms & Conditions - Florist Harmondsworth

Terms & Conditions for Online Flower Delivery in Harmondsworth

Welcome to Florist Harmondsworth. These Terms & Conditions govern all purchases made for online flower delivery through our website (the "Site"), including order placement, payment, cancellations, and liability. By placing an order with Florist Harmondsworth, you accept and agree to these terms. These terms apply to all customers based in Harmondsworth and surrounding areas using our online flower delivery services.

1. Order Process

1.1 Placing an Order: To place an order for flowers or related products, you must complete the online ordering process provided on our Site. Please ensure all personal information, including your name, delivery address, and contact details, are correct when submitting your order. This enables us to process and deliver your flower order efficiently across Harmondsworth and nearby locations.

1.2 Product Descriptions: While we strive to ensure that all product descriptions, images, and prices are accurate, there may be minor variations due to seasonal availability or supply factors. Substitutions of flowers or packaging may occur only when necessary and will always be of equal or greater value. We will endeavour to inform you of any significant changes prior to dispatch, but reserve the right to make such substitutions without notice to ensure timely delivery.

1.3 Order Confirmation: Upon submitting your order, you will receive an order confirmation. This confirmation acknowledges receipt of your order but does not form a binding contract until acceptance and dispatch. In case of any issues with your order, we will contact you using the details provided.

1.4 Delivery Coverage: Florist Harmondsworth provides delivery services throughout Harmondsworth and surrounding areas. Please ensure the recipient's address is within our delivery regions to avoid order delays or cancellations.

1.5 Delivery Instructions: You may provide specific delivery instructions at checkout. We will make reasonable efforts to comply with your requirements but cannot guarantee special requests. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, in a safe place, or attempt re-delivery, depending on the circumstances and at our discretion.

2. Payments

2.1 Accepted Payment Methods: Payment must be made in full and in advance for your order to be processed. We accept commonly used debit cards, credit cards, and other payment options as displayed on the Site at checkout. Payment processing is handled securely and your card will be charged at the time of order placement.

2.2 Pricing and VAT: All prices displayed are in Pounds Sterling (£) and inclusive of VAT, where applicable, unless otherwise stated. Delivery charges, where applicable, will be clearly stated before order confirmation. We reserve the right to change prices at any time. Price changes will not affect confirmed orders.

2.3 Security: Your payment information is processed through secure payment gateways. Florist Harmondsworth does not store your card details. We take all reasonable measures to safeguard your data, but we cannot be held responsible for any third-party security breaches unless due to our proven negligence.

3. Cancellations and Amendments

3.1 Right to Cancel: If you wish to cancel or amend your order, please notify us as soon as possible. The right to cancel or amend is subject to the current order status and the perishable nature of our products. Once flowers have been dispatched or prepared for delivery, cancellations and amendments may not be possible.

3.2 Refund Policy: If you cancel an order prior to dispatch, a full refund will be provided to the original payment method. For cancellations or amendments after dispatch, we regret that we are unable to offer refunds due to the perishable nature of flowers and floral gifts, unless the product is proven defective or not as described.

3.3 How to Request Cancellation/Amendment: To cancel or amend your order, please contact us promptly with your order reference and delivery details. We cannot guarantee that cancellations or amendments will be processed in time if requested outside of normal business hours or at short notice before delivery.

3.4 Non-delivery: In the event of non-delivery caused by incorrect address information, recipient unavailability, or similar circumstances beyond our control, we are not obliged to refund or re-deliver unless arrangements can be agreed. We will contact you to resolve any such issues where possible.

4. Delivery Terms

4.1 Delivery Times: While we endeavour to deliver your flowers on your requested date, delivery dates and times are not guaranteed. Deliveries are made between specified hours and may be affected by factors outside our control (such as traffic, weather conditions, or seasonal demand). We accept no responsibility for delays caused by such circumstances.

4.2 Recipient Details: Accurate delivery information is essential. Please ensure the recipient’s full name, address (including postcode), and contact number are correct. Florist Harmondsworth cannot be held responsible for failed deliveries due to incorrect or incomplete delivery details.

4.3 Proof of Delivery: For some deliveries, a signature may be required. Where delivery confirmation is provided (including photographic evidence or electronic delivery confirmation), this shall be deemed proof of delivery and completion of our contractual obligations.

5. Quality and Satisfaction

5.1 Freshness Guarantee: We pride ourselves on providing fresh, high-quality flowers. Flowers should last for a reasonable period subject to proper care. If you believe you have received a substandard product, please contact us within 24 hours of delivery, providing photographic evidence where possible.

5.2 Defective Products: Where flowers or floral gifts are found to be defective, damaged, or significantly not as described at the time of delivery, Florist Harmondsworth will offer a replacement or a full/partial refund as appropriate. Claims made more than 48 hours after delivery may not be eligible for replacement or refund.

5.3 Customer Care: We are committed to customer satisfaction. Please address any concerns with your order directly to us as soon as possible so we may investigate and resolve your issue promptly.

6. Liability

6.1 Scope of Liability: Florist Harmondsworth is not liable for any loss or damage caused by late delivery or non-delivery due to circumstances beyond our reasonable control, including but not limited to, adverse weather, accidents, strikes, transport disruptions, or recipient unavailability.

6.2 Exclusions: To the extent permitted by law, we exclude all liability for indirect, incidental, or consequential loss or damages that may arise under or in connection with using our Site or purchasing our products and services.

6.3 Maximum Liability: Our total liability to you for any direct loss or damage arising in connection with your order shall not exceed the total price of your order.

6.4 Personal Use: Our products are intended for domestic and private use only. We have no liability for business losses, lost profits, or loss of business opportunity.

6.5 Allergies and Sensitivities: Flowers and plants may cause allergic reactions in some individuals. It is the customer’s responsibility to inform us of preferred or excluded flower types at the time of order. Florist Harmondsworth cannot be held responsible for any allergic or sensitive reactions caused by flowers delivered.

7. Privacy and Data Protection

7.1 Data Collection: We collect and process your personal information in accordance with current UK data protection laws. Your information is used solely for order processing, delivery, customer care, and (where consent is provided) direct marketing by Florist Harmondsworth.

7.2 Sharing Data: We do not share your personal data with third parties except where necessary to fulfil your order (e.g., with delivery providers). Please refer to our Privacy Policy available on the Site for further information.

8. Changes to Terms

Florist Harmondsworth reserves the right to update or amend these terms at any time without prior notice. The latest version will always be available on the Site and will apply to all new orders from the date of publication. Please review these terms regularly to stay informed of any changes.

9. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms, or the use of the Site or services provided, will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. General Provisions

10.1 Severability: If any part of these terms is found to be unlawful, void, or unenforceable, it will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

10.2 Entire Agreement: These Terms & Conditions, together with any other policies or rules referred to herein, constitute the entire agreement between you and Florist Harmondsworth regarding online flower delivery in Harmondsworth and surrounding areas.

10.3 Third Party Rights: No person other than you and Florist Harmondsworth shall have any rights under or in connection with these Terms & Conditions.

11. Contact and Customer Help

If you have questions regarding these Terms & Conditions, your order, or our services, please contact us using the details provided on our Site. We are here to assist customers throughout Harmondsworth and the surrounding communities with their online flower delivery requirements.

Last updated: June 2024