Flower Delivery Returns and Complaint Guidelines
Our Fresh Flowers Guarantee in Harmondsworth
At Florist Harmondsworth, we take great pride in providing local households and businesses with beautiful, fresh floral arrangements. As a trusted Harmondsworth florist, we guarantee that every bouquet and floral gift is crafted with care and delivered in peak condition. Your satisfaction is at the heart of everything we do, and our policies ensure you can buy with total confidence.
Damaged-on-Arrival Policy
While we do everything to ensure your flowers are delivered in pristine condition, occasional issues can occur during transit. If your arrangement arrives damaged or below our quality expectations, please let us know on the day of delivery.
To help us resolve the issue swiftly, we may request a photograph of the damaged flowers or packaging. Once confirmed, we will arrange for a prompt replacement, or if preferred, a refund according to our policy below.
Freshness Window
Our promise to you is that every bouquet will remain fresh and vibrant for at least 5 days from delivery, provided they are cared for as instructed. If your flowers fail to meet this standard, please notify us immediately within this freshness window. We ask for a photo as proof of poor condition so we can address the concern quickly and uphold our fresh flowers guarantee for Harmondsworth customers.
Refunds and Replacement Options
Customer satisfaction is our first priority. In the rare event your flowers do not meet expectations, we offer the following options:
- Replacement: We will arrange delivery of a new bouquet as soon as possible at no extra cost to you.
- Refund: If a replacement is not practical or your preferred solution, a full or partial refund will be processed in accordance with the specific issue encountered.
Refunds are issued via the original payment method. Please allow a few working days for the transaction to complete once confirmed by our team.
Complaints Process
Your feedback is invaluable to us. Should you have a complaint about your order, our service, or any part of your experience with Florist Harmondsworth, please contact us as soon as possible with your order details and a description of your concern. Our dedicated team will acknowledge your complaint swiftly and work with you to achieve a fair solution, keeping you updated throughout the process.
We aim to resolve all complaints promptly and will always do our best to ensure you feel valued and confident returning to us for future orders.
Why Choose Florist Harmondsworth?
As your local Harmondsworth florist, we are proud to serve both residents and nearby businesses with reliability and care. Our reputation is built upon quality, trust, and personal service. We appreciate being your choice for fresh flowers and will go the extra mile to ensure you remain delighted with every delivery.
If you have any questions regarding our returns, refunds, or complaints process, please reach out to our friendly team. Thank you for supporting your local Harmondsworth florist.
